Please return items with all components and any promotional extras. Remember to drain any fuel or oil from products before returning them. Certain items are excluded from the 30-day unwanted return (including goods that are made to measure, cut or mixed to your requirements, and used macerators, toilets or water pumps). For items over 1m in length or 2kg in weight, please contact our Customer Services Team for further advice.
Return an item
Send it back FREEPOST from your local post office – please email our Customer Service Team on firstname.lastname@example.org for a Returns Form and FreePost Label.
Post office return is not available for items over 1m in length and 2kg in weight. For these items please call our customer service team for further advice.
By law we have to provide you with this Cancellation form. However, you do not have to use it and you may find one of the above methods of cancellation/return more convenient for you.
Unwanted items Under 30 Days
To cancel your order and return items please contact our Customer Service Team on email@example.com. Please ensure goods are returned unused and in a saleable condition with their original packaging and includes any accessories or items provided free of change or part of a deal/offer.
Faulty Items under 30 Days
To receive a refund for faulty items under 30 days, please contact our Customer Service Team on firstname.lastname@example.org.
Faulty Items over 30 Days
Please check if the manufacturer offers a helpline, repair or warranty service or a collect and repair service. If there is no warranty or repair service, please contact our Customer Services Team on email@example.com. We will either offer a repair or where this is not possible will replace the item with the same or an equivalent model.